Skip to main content

Using RBL Tibco Extension


The RBL Tibco extension facilitates real-time synchronization of inventory and order data between the Fynd Platform and RBL Tibco, ensuring that your stocks are up-to-date and that all orders are tracked and fulfilled accurately. This makes the process of selling on marketplaces and websites seamless for sellers.


Once you have installed this extension, it will be available in the Extensions section on the Fynd Platform.

Pre-requisites to Use This Extension

  1. Your entire product catalogue should be available on the Fynd Platform. Proceed only if you have uploaded your catalogue. For a tutorial, watch How to Upload Product Catalogue.
  2. Add selling locations in the Fynd Platform. Refer to Add Selling Locations for details. For a tutorial, watch How to Add Selling Locations.

First-time Installation Setup

If the extension is not added to a new company or an existing company, you can follow these steps to add it:

  1. Under Extensions, go to the Explore section.
  2. Search for the extension you want to add.
  3. Click on the extension and follow the prompts to add it to the company.

For first-time installation, you are required to set up an inventory job. Follow the steps shown below:

  1. Navigate to your Fynd Platform account and go to Extensions.


    Figure 1: Extensions Section - Fynd Platform

  2. Go to Private Extensions and select the RBL Tibco extension from the list and click Install.


    Figure 2: RBL Tibco Extension

  3. Click Accept & Continue to proceed.


    Figure 3: Install Extension

When you set up the RBL Tibco extension for the first time, two sync operations will be performed, post which you will be able to use the extension:

  • Catalog Sync - This operation will sync all the catalogs present in the Fynd Platform to the extension.
  • Location Sync - This operation will sync all the selling locations added by you in the Fynd Platform to the extension.

Once the sync is completed, you have to opt-in selling locations so that you can then proceed to use the extension to send supply chain updates and accept orders from Fynd platform panel. Any changes made to the catalog or locations in the Fynd Platform after the initial setup will be communicated to the extension via webhook events, ensuring that the extension is always up-to-date.

To accept and update your supply chain using RBL Tibco, use the below configurations.

Selling Location

All the locations present in the section are reflected in the Profile section. Opt-in selling locations to send inventory updates and process orders via the RBL Tibco panel. Use bulk action to opt-in multiple selling locations at once.

How to opt-in for a selling location?

  1. Open Selling Location widget present on the homepage of this extension.


Figure 4: Selling Location

  1. Search for a particular location by entering its Location Code in the search box. For example, MRVLB20 which is a location code for 'THE MANDHANA RETAIL VENTURES LTD' in the Fynd Platform.
  2. Click the Edit button present under the Action column.
  3. Turn ON the toggle to start sending inventory and receiving orders for this location (push inventory data and pull orders data).


Figure 5: Enable Selling Location

  1. Disable the location and reset its inventory count to zero by toggling the status button.


    Figure 6: Disable Selling Location

  2. You can also set a buffer on a selling location, which will be applied to all articles mapped to that selling location.


    Figure 7: Buffer Quantity

  3. Click Confirm to save the changes.

  4. On successful opt-in, a unique username and token will be generated for that selling location, which has to be used to send inventory to Fynd Platform and receive order updates from Fynd Platform.


    Figure 8: Username and Token for Selling Location


After opting out of a selling location, you must wait for at least 10 minutes before re-opting into the same selling location.


Click Set Buffer to set a global buffer for all selling locations. This buffer will be applied to all active and inactive selling locations.

How to opt-in selling locations in bulk?

  1. Click Bulk Action.


    Figure 9: Bulk Action

  2. Choose the status of locations from the dropdown. Here, we have selected All Locations.

  3. Choose either EXCEL or CSV from the Download dropdown. A file will be downloaded.


    Figure 10: Download Template

  4. Save the file in your system.

  5. Open the file.

  6. Make the following changes in the downloaded file.

    • Opt-in selling locations by marking Status as ACTIVE.

    • Opt-out of selling locations by marking Status as INACTIVE.

    • Set Buffer Quantity for multiple selling locations.

    • Reset inventory to 0 for any location you marked as Active/Inactive by marking the Reset Inventory column as Yes.


      Figure 11: Bulk Action Template

  7. Save the file.

  8. Click Choose File to upload the saved file. Please wait until its status changes to COMPLETED

  9. In this way, you can opt-in selling locations in bulk.


    Figure 12: Bulk File Upload


If there are errors in uploading the file, there will be an error file which will be generated. Download the error file, fix the errors mentioned, and re-upload the file.


After applying buffer to any selling location:
you need to manually sync inventory for that specific location or all locations for the updated inventory (Inventory received from RBL TibcoBuffer Quantity) to be pushed to the Fynd Platform.
the updated inventory (Inventory received from RBL TibcoBuffer Quantity) will be pushed to Fynd Platform automatically upon receiving new inventory updates from RBL Tibco.

Audit Trail

  • Audit Trail tracks all the actions performed by the user in the RBL Tibco extension.
  • It helps you pinpoint the exact source of a problem in case someone does something unexpected within the extension.
  • List of events that get captured:
    • Catalog Sync
    • Disable Inventory Permission
    • Disable Order Permission
    • Enable Inventory Permission
    • Enable Order Permission
    • Event Action Edit
    • Event Status Update
    • Extension Disable
    • Extension Enable
    • Extension Install
    • Extension Uninstall
    • Inventory Batch Retry
    • Inventory Manual Sync
    • Location Edit
    • Store Sync


Figure 13: Audit Trail

Order Analytics

You can review all event reports in this section. Each shipment has a distinct shipment ID. You can access comprehensive report details and data insights, including response status and the complete payload of the corresponding event.


Figure 14: Order Analytics

Failed shipments are automatically retried at the backend every fifty minutes. This frequency of retry attempts can be configured at the backend.


Figure 15: Retry Event

If the event continues to fail after these retries, it remains in a failed state. Sellers also have the option to manually retry failed events every five minutes, with a limit of three additional attempts.

Comprehensive Logs: For every event retry, there is an associated log that sellers can access. The default view displays the most recent log entry. Seller can view any log by selecting the same from the dropdown.


Figure 16: Comprehensive Logs

Event Triggers

The events listed in the sections are preloaded and presented as readonly data. Initially, their statuses are set to inactive.


Figure 17: Event Triggers

Sellers need to navigate to the configuration settings of the respective event through the Action column. There, they can input the URL and API key, and subsequently save the changes.


Figure 18: Configuration Settings


Manually sync your catalog and selling locations from Fynd Platform to RBL Tibco, and customise your Order and Inventory permissions as well as enable or disable this extension according to your preferences.


Figure 19: General Settings

Activating/Deactivating RBL Tibco Extension

Upon deactivating this extension,

  • You will get a popup asking if you want to reset the inventory of all active selling locations to 0 in Fynd Platform
    1. If you select the checkbox, inventory for all articles mapped to the selling locations will be reset to 0 in Fynd Platform
    2. If you deselect the checkbox, the current existing inventory will be retained.
  • No tabs and functionalities will be accessible. Only the Settings widget will be enabled so that you can re-enable the extension.
  • Inventory flow from RBL Tibco to Fynd Platform and orders syncing from Fynd Platform to RBL Tibco will be stopped.


Figure 20: Disable Extension

Manually Sync catalog and Selling Locations

Click Sync to manually sync the catalog and selling locations data present in the Fynd Platform to the RBL Tibco extension. When catalog or location sync jobs are in progress, the extension will not be usable.


Figure 21: Manually Sync catalog and Selling Locations

Enable/Disable Inventory and Order Permissions

Orders will be enabled by default if the extension is enabled.

Orders - Removing the permissions for orders, it will stop the flow of orders from Fynd Platform to RBL Tibco. If there is inventory present in the Fynd Platform, the seller might still receive new orders but will not be able to see them in the RBL Tibco panel. Thus, you will have to process all these new orders using the Orders section of the Fynd Platform.
Older orders that had been placed before the extension was disabled will also have to be processed Orders section of the Fynd Platform.


Figure 22: Enable/Disable Order Permissions