Clarks Store is an aggregator platform that facilitates the flow of inventory and order data from your selling locations (stores). It helps the merchants selling on different sales channels to use it as a standalone platform for managing orders and inventory instead of individually managing the data on Flipkart Seller Hub, Amazon Seller Central, etc.
Once you have installed this extension, it will be available in the Extensions section on Fynd Platform.
Pre-requisites to Use This Extension
- Your entire product catalogue should be available on the Fynd Platform. Proceed only if you have uploaded your catalogue. For a tutorial, watch How to Upload Product Catalogue.
- Add selling locations in the Fynd Platform. Refer to Add Selling Locations for details. For a tutorial, watch How to Add Selling Locations.
First-time Installation Setup
If the extension is not added to a new company or an existing company, you can follow these steps to add it:
- Under Extensions, go to the Explore section.
- Search for the extension you want to add.
- Click on the extension and follow the prompts to add it to the company.
For first-time installation, you are required to set up an inventory job. Follow the steps shown below:
Navigate to your Fynd Platform account and go to Extensions.
Figure 1: Extensions Section - Fynd Platform
Select the Clarks Store extension from the list and click Install.
Figure 2: Clarks Store Extension
Click Accept & Continue to proceed.
Figure 3: Install Extension
When you set up the Clarks Store extension for the first time, two sync operations will be performed, post which you will be able to use the extension:
- Catalog Sync: This operation will sync all the catalogs present in the Fynd Platform to the extension.
- Location Sync: This operation will sync all the selling locations added by you in the Fynd Platform to the extension.
Once the sync is completed, you have to opt-in selling locations so that you can then proceed to use the extension to send supply chain updates and accept orders via the Clarks Store panel. Any changes made to the catalog or locations in the Fynd Platform after the initial setup will be communicated to the extension via webhook events, ensuring that the extension is always up to date. To accept and update your supply chain using Clarks Store, use the below configurations.
Within the inventory summary, we collect various API calls for inventory in batches.
Here can access a comprehensive inventory log along with seller identifier, location code, status, response, total inventory count of products sent to the Fynd Platform by Clarks Store, and the total inventory count of products accepted by the Fynd Platform from Clarks Store after incorporating buffer quantities.
The seller identifier and location code in these logs are distinct, ensuring there are no duplicates for these two entities.
By default, all logs received for a specific company with a unique seller identifier and unique location code are accessible within the tab.
You can utilize the search boxes located at the top. Input your search criteria, and the relevant logs will be filtered accordingly.
The listed drop reasons are retrieved directly from the API calls.
Figure 4: Inventory Summary Search
This tab offers a summary view of all the logs associated with a particular seller identifier, product name, or location code, specifically focusing on instances where inventory levels are either at 0 or have a positive count. Freshly cataloged logs are not included in the logs.
Seller Identifier: It is a unique identifier or code assigned to a specific seller.
Location Code: It is a unique identifier or code for a specific selling location.
Quantity: Live inventory in Fynd Platform.
Updated on: Orders received on Fynd Platform for an SKU.
Figure 5: Inventory
The date filter allows you to track inventory updates for up to one year.
When an API call is made, the acknowledgement or confirmation of the respective call's execution is typically sent back in the form of a Request ID. This unique identifier helps track and verify the specific log of API calls of a specific batch received and processed by the server.
location_idis the location code.
skuis the alphanumeric code assigned to each product for inventory tracking and management
quantityis the quantity of the product for cataloguing.
Figure 6: Request Body of Payload
In the detailed log, the payload contains all the data mapped for cataloguing purposes. This data is transferred from the Article Database (Article DB), which holds the raw master data, to the Fynd platform.
store_id: The store ID gets created on the Fynd Platform.
seller_identifier: The unique identifier of product which is the barcode in the article DB.
total_quantity: The total count of inventory available.
price_effective: The effective selling price .i.e. price after discount deducted from MRP.
price_markedMaximum retail price of the product.
company_id: The unique code of the company.
buffer_message: The buffer message if they have applied any buffer quantity against it.
trace_id: It is the trace ID that is generated in the response to track the request batch received from Clarks Store.
store_code: Store code created on the Fynd Platform. It is different from store ID.
raw_quantity: Raw quantity of the products.
Figure 7: Request Body of Detailed Log
The operation is used in case there is any mismatch in quantity or price in the Fynd Platform and in the Clarks Store extension. Use manual sync to synchronize the inventory to Fynd Platform and eliminate any mismatch between extension and Fynd Platform in either quantity or price.
Use this functionality after applying buffer so that inventory flows to Fynd Platform after subtracting buffer quantity. Once the sync is completed, the changes will reflect on your opted sales channels. You can sync Inventory manually to Fynd Platform by using:
- Seller Identifier: This will sync the inventory for all SKUs or manually selected SKUs present across all selling locations.
- All seller identifiers within a specific date range
- Comma–separated multiple seller identifiers within a specific date range
- Location Code: This will sync the inventory for all SKUs present in these selling locations.
- All active location codes within a specific date range
- Comma–separated multiple location codes within a specific date range
*Enter a seller identifier in the search box, select the location code, select the status of the API call and enter a date range.
Click Get Logs. Here, you will get the status of inventory updates of a product for up to a month.
This tab lets you know whether an article’s inventory push was successful or not.
Failure reasons could be: article not available, store mapping not found, discovered duplicate batch record, SKU missing for a store, location not available, and so on.
Figure 10: Inventory Timeline
The total inventory count of products from the master catalog entries that are accessed in the article DB is mirrored in the received inventory.
The total inventory count of products that are synced on the Fynd platform from the article database.
The percentage drop represents the decrease in the inventory count, showing the difference between the received inventory and the consumed inventory.
Figure 11: Inventory Statistics
The drop percentage is attributed to specific reasons, which are detailed in the drop reason section. There are four main reasons for inventory consumption decrease from the article database to the Fynd Platform:
- Location mapping not found
- Store not found
- Seller identifier not found
These reasons are visually represented and specified in the form of a pie chart, making it easy to grasp the distribution of inventory drops due to each of these factors.
All the locations present in the section are reflected in the Profile section. Opt-in selling locations to send inventory updates and process orders via the Clarks Store panel. Use bulk action to opt-in multiple selling locations at once.
How to opt-in for a selling location?
- Open Selling Location widget present on the homepage of this extension.
- Search for a particular location by entering its Location Code in the search box. For example, MRVLB20 which is a location code for 'THE MANDHANA RETAIL VENTURES LTD' in the Fynd Platform.
- Click the Edit button present under the Action column.
- Turn ON the toggle to start sending inventory and receiving orders for this location (push inventory data and pull orders data).
Disable the location and reset its inventory count to zero by toggling the status button.
Figure 15: Disable Selling Location
You can also set a buffer on a selling location, which will be applied to all articles mapped to that selling location.
Figure 16: Buffer Quantity
Click Confirm to save the changes.
On successful opt-in, a unique username and token will be generated for that selling location, which has to be used to send inventory to Fynd Platform and receive order updates from Fynd Platform.
Figure 17: Username and Token for Selling Location
After opting out of a selling location, you must wait for at least 10 minutes before re-opting into the same selling location.
Click Set Buffer to set a global buffer for all selling locations. This buffer will be applied to all active and inactive selling locations.
How to opt-in selling locations in bulk?
Click Bulk Action.
Figure 18: Bulk Action
Choose the status of locations from the dropdown. Here, we have selected All Locations.
Choose either EXCEL or CSV from the Download dropdown. A file will be downloaded.
Figure 19: Download Template
Save the file in your system.
Open the file.
Make the following changes in the downloaded file.
Opt-in selling locations by marking Status as ACTIVE.
Opt-out of selling locations by marking Status as INACTIVE.
Set Buffer Quantity for multiple selling locations.
Reset inventory to 0 for any location you marked as active/inactive by marking the Reset Inventory column as Yes.
Figure 20: Bulk Action Template
Save the file.
Click Choose File to upload the saved file. Please wait until its status changes to COMPLETED
In this way, you can opt-in selling locations in bulk.
Figure 21: Bulk File Upload
If there are errors in uploading the file, there will be an error file which will be generated. Download the error file, fix the errors mentioned, and re-upload the file.
After applying buffer to any selling location:
you need to manually sync inventory for that specific location or all locations for the updated inventory (Inventory received from Clarks Store–Buffer Quantity) to be pushed to the Fynd Platform.
the updated inventory (Inventory received from Clarks Store–Buffer Quantity) will be pushed to Fynd Platform automatically upon receiving new inventory updates from Clarks Store.
- Audit Trail tracks all the actions performed by the user in the Clarks Store extension.
- It helps you pinpoint the exact source of a problem in case someone does something unexpected within the extension.
- List of events that get captured:
- Catalog Sync
- Disable Inventory Permission
- Disable Order Permission
- Enable Inventory Permission
- Enable Order Permission
- Event Action Edit
- Event Status Update
- Extension Disable
- Extension Enable
- Extension Install
- Extension Uninstall
- Inventory Batch Retry
- Inventory Manual Sync
- Location Edit
- Store Sync
You can review all event reports in this section. Each shipment has a distinct shipment ID. You can access comprehensive report details and data insights, including response status and the complete payload of the corresponding event.
Failed shipments are automatically retried at the backend every fifty minutes. This frequency of retry attempts can be configured at the backend.
If the event continues to fail after these retries, it remains in a failed state. Sellers also have the option to manually retry failed events every five minutes, with a limit of three additional attempts.
Comprehensive Logs: For every event retry, there is an associated log that sellers can access. The default view displays the most recent log entry. Seller can view any log by selecting the same from the dropdown.
The events listed in the sections are preloaded and presented as read–only data. Initially, their statuses are set to inactive.
Sellers need to navigate to the configuration settings of the respective event through the Action column. There, they can input the URL and API key, and subsequently save the changes.
Manually sync your catalog and selling locations from Fynd Platform to Clarks Store, and customise your order and inventory permissions as well as enable or disable this extension according to your preferences.
Activating/Deactivating Clarks Store Extension
Upon deactivating this extension,
- You will get a popup asking if you want to reset the inventory of all active selling locations to 0 in Fynd Platform
- If you select the checkbox, inventory for all articles mapped to the selling locations will be reset to 0 in Fynd Platform
- If you deselect the checkbox, the current existing inventory will be retained.
- No tabs and functionalities will be accessible. Only the Settings widget will be enabled so that you can re-enable the extension.
- Inventory flow from Clarks Store to Fynd Platform and orders syncing from Fynd Platform to Clarks Store will be stopped.
Manually Sync catalog and Selling Locations
Click Sync to manually sync the catalog and selling locations data present in the Fynd Platform to the Clarks Store extension. When catalog or location sync jobs are in progress, the extension will not be usable.
Enable/Disable Inventory and Order Permissions
Both order and inventory permissions will be enabled by default if the extension is enabled. Inventory - If you remove the permissions for inventory, the inventory flow from Clarks Store to Fynd Platform will be stopped.
- If you select the reset Inventory checkbox, the inventory will be reset in Fynd Platform and you will stop receiving new orders.
- If you do not select the reset Inventory checkbox, the inventory will stay as it is in the Fynd Platform and the seller will continue receiving orders.
Orders - Removing the permissions for orders, it will stop the flow of orders from Fynd Platform to Clarks Store.
If there is inventory present in the Fynd Platform, the seller might still receive new orders but will not be able to see them in the Clarks Store panel. Thus, you will have to process all these new orders using the Orders section of the Fynd Platform.
Older orders that had been placed before the extension was disabled will also have to be processed Orders section of the Fynd Platform.
The headers mentioned here are derived from the Company Schema established by the admin, and these fields are set as write-only.
The admin access is given to only a specific audience of RTI and developers. The following configurations are available for administrators:
This section displays a list of preloaded events, five of which have been currently added.
- These events are customizable, and clicking the configuration button opens a page where action details can be edited.
- The Action Name, Method and Add Key can be edited by administrators.
- Upon saving the changes, a prompt asks whether these modifications should be implemented universally across all the companies. If yes, the alterations will be implemented on the sellers' side as read-only data, based on if the feature is active/inactive.
In this interface, administrators have the capability to edit both pre-script and post-script content. When changes are saved, they are automatically applied to all companies, regardless of whether the features are currently active or inactive.
Add/Delete Event Trigger
The authority to add additional event triggers or remove existing ones is exclusively granted to administrators.
Sellers have the authority to enable or disable the event trigger themselves. This eliminates the need to request the administrator for the action.
Extension Setting Schema
The configurations established in the existing schema represent the settings options in the company section available on the seller's side.
All the necessary constants for the script are included. Additionally, administrators can introduce further constants based on the marketplace's requirements. Once saved, the constants become visible to the seller both in the settings and within the payload.