Trace Inventory in Amazon

To trace the inventory pushed to Amazon, we will need to check the following details;

Inventory Flow between Fynd & the Brand

In order to debug correctness of inventory in Seller system and Fynd Platform first check if the inventory for that particular SKU and Store has been pushed from the Seller’s POS or ERP system and is being consumed correctly by Fynd Platform.

In an event where there is a mismatch in inventory between Seller system and Fynd Platform.

• Raise a case with appropriate details to onboarding@gofynd.com

If the inventory matches then proceed as follows:

Catalog Creation

1. Navigate to platform.fynd.com.

2. Once you’re logged in, click on Products.

Figure 1: Select Products

3. Enter the SKU/Seller Identifier in the search box to check if the SKU is cataloged.

Figure 2: Enter EAN/SKU

4. If the SKU is cataloged then you’ll see that in the search result.

5. If the search result doesn’t return a value then the product needs to be cataloged on Fynd. Refer to the tutorial on Cataloging products on Fynd Platform.

Inventory Consumption at Fynd

In this section we will verify if the inventory that is consumed by Fynd against the cataloged SKU is correct or not. In other words, we will check if the inventory consumed by Fynd matches the raw inventory in Seller system.

1. Click on the dropdown and select Edit Inventory.

Figure 3: Edit Inventory

2. You can check the specific store code in the search box.

Figure 4a: Check Store Code

Figure 4b: Check Store Code

3. Check if the ‘Sellable Quantity’ field for quantity consumed by the Fynd system is the same as the raw inventory at the seller’s side.

4. If there is a mismatch in the inventory then you should reach out to the Fynd Platform support to investigate the case.

Marketplace Catalog Mapping

1. To check the marketplace mappings, click on ‘Amazon Multi Location’ under Sales Channels.

Figure 5: Amazon MLF

2. Click on Products.

Figure 6: Select Products

3. Enter the SKU/Seller Identifier in the search box.

Figure 7: Enter SKU

4. If the Amazon SKU is added and the status is ‘active’ then the mapping is complete.

Figure 8: Status Active

note

If the Amazon Multi-Location Fulfilment SKU denotes that the mapping is not complete then it needs to be uploaded and mapped. If the status is ‘inactive’ then it means that the mapping is not complete and inventory push is incomplete.

Inventory Push

Here we will be checking the inventory push from Amazon to Fynd

1. Click on Manual Sync on the Amazon Multi Location Fulfilment home page.

Figure 9: Manual Sync

2. Click on Trace Products.

Figure 10: Trace Product

3. Enter the SKU/Seller Identifier in the search box and click on Get Logs.

Figure 11: Get Logs

4. In the log file, check if the SKU x Store quantity is as per Fynd.

If the quantity is the same, it means that the inventory is successfully pushed from Fynd and now we check the ‘Amazon seller panel’ .

Amazon Inventory Status

1. Login to your Amazon Seller Portal

2. Click on Inventory and select ‘Manage FBA Inventory’.

Figure 12: Manage FBA Inventory

3. Enter the SKU in the search box.

Figure 13: Enter SKU

4. Check if the inventory is present under ‘Available’ status.

Figure 14: Check Availability

tip

If the inventory is present, it denotes inventory is successfully pushed to Amazon from Fynd, if it is not visible on the website, there must be some issue with Catalog, contact your marketplace POC for the relevant query.

caution

If the inventory is not present in that particular store, then store mapping needs to be checked between Amazon & Fynd.