Order Details
In the list of orders, these are the columns present:
- Channel - The sales channel website on which the customer placed an order
- Order ID/Shipment ID - ID of the customer's order/shipment
The column can be either Order ID or Shipment based on the chosen view.
- Price - Value of the entire order
- Shipments - For ease of shipping, an order might get divided into multiple shipments. It shows the number of shipments in the order.
- Tags - Shows tags such as Standard Delivery, Express Delivery, One Day Delivery, Made to Order, Awaiting, Scheduled and many more
- Items - Total sum of products present in all the shipments
At the top menu, you will find several selections to help you filter and manage your orders:
- Search Type: Choose the filter type you wish to use for searching through your orders.
- Search by: Enter the relevant number or name for your search.
Seller can conduct searches using the last six digits of both order IDs and shipment IDs
- Date Range: Specify the timeframe within which orders were placed.
- Fulfillment Location: Select the location to view orders fulfilled from that location.
- Sort by: Select the criterion by which you wish to arrange your orders. Orders can be sorted based on either Service Level Agreements (SLAs) or Order dates.
- View: Choose a particular view type.
- Filter: Apply primary filters to refine your order list.
- Download: You can download the filtered list of orders for further reference or analysis.
- Order Error Log: The error log table contains columns displaying the associated sales channel, order ID, its total value, and a user-friendly response message. To access the complete log, click the Order Error Log button. This action will display the payload for the error, providing additional information.
Cross Company Orders: By default, cross-company orders are excluded from the list. Turn on the toggle to opt-in to see these orders. The toggle is initially set to OFF, meaning cross-company orders are hidden. You can switch it ON to reveal only these orders.
The table provides the following details about each order:
Channel: Displays the sales channel or company from which the order was placed.
Shipment ID: Represents the unique ID associated with the shipment of the order.
Price: Shows the price of the order. Additionally, the payment method is also displayed.
For global orders, both the merchant's currency used on the sales channel and the amount paid by the customer are shown.
Tags: This column contains labels related to the delivery method or other order specifics.
Status: Shows the current status of the order.
Items: Shows the image or description of the items included in the order.
Process by: Displays the expected processing time, showing how long until the order is supposed to be processed.
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Once you open an order from the list, you can see the shipments on the left-hand side and full information about the order on the right-hand side. It includes:
- Order Details - Shows the order ID, date on which the customer placed the order, website URL, and order value
- Payment Information - Shows payment method opted by the customer for payment, e.g. COD, Netbanking, Card, etc.
- Shipping Details - Address of the recipient of the order
- Billing Details - Address of the person who placed the order (generally same as shipping details)
- Profile Details - The name, contact number, and email ID of the person who placed the order
- Fulfilment Details - Shows the selling locations of your company from where the order was placed
- Invoice Details - Shows details of order invoice
- Delivery Details - Shows delivery details of your shipment such as AWB, tracking URL, delivery partner name, delivery partner accoutn and turn around time.
When self-shipment is permissible for a sales channel, the delivery partner option for self-shipment is automatically selected as self ship.
