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Payment Sequencing

How to access Payment Sequencing
  1. Sales Channel (in the left pane)
  2. Settings
  3. Cart & Payments
  4. Payments
  5. Sequencing

Payment Sequencing enables merchants to customize and adjust the sequence of payment options available to users. This customization can be tailored to specific business units (e.g., Storefront, POS) and devices (e.g., Android, iOS, Website).

Steps to Configure Sequencing​

Step 1: Choose Business Unit and Device​

In the Sequencing interface:

  1. Select the Business Unit from the dropdown menu (e.g., Storefront, POS).
  2. Choose the Device type (e.g., Android, iOS, Website, Payment Link) to tailor the payment options for each platform.

Step 2: Adjusting the Sequence of Payment Methods (MOP)​

Once the Business Unit and Device are selected, a list of available Methods of Payment (MOP) appears with the following details:

  • Active/Inactive Status: Each MOP can be either active or inactive, which can be managed by the administrator.
  • Reordering: To reorder, drag and drop the MOP to change its position in the sequence. This order will determine the display order in the checkout process.

Examples of MOP include:

  • Cash on Delivery
  • PayU India
  • Checkout
  • Settle Now, Pay Later

Step 3: Sub-MOP Sequencing (If Applicable)​

  1. Click on a specific MOP (e.g., Net Banking, UPI) to view and sequence Sub-MOPs.
  2. The Sub-MOP list will display specific options under that MOP (e.g., ICICI Bank, HDFC Bank for Net Banking, or PhonePe, Google Pay for UPI).
  3. Drag and drop these options to reorder them as required.

Step 4: Duplicating a Sequence​

  1. If you wish to replicate a sequence configuration across multiple devices, click Duplicate Sequence.
  2. In the duplication window, select:
    1. Business Unit: (Auto-filled based on your selection).
    2. Duplicate Sequence from: Select the device to copy the sequence from.
    3. Duplicate Sequence in: Choose the devices where this sequence should be replicated.
  3. Click Proceed to duplicate the sequence across selected devices.

Step 5: Save Changes​

After organizing and configuring the sequence of MOP and Sub-MOP, click Save to apply the changes.

Example Scenarios​

Scenario 1: Customizing Payment Options for Storefront Android Users​

Suppose you want to prioritize "Cash on Delivery" for Android users on the Storefront channel:

  1. Select Business Unit as "Storefront."
  2. Choose Device as "Android."
  3. Drag "Cash on Delivery" to the top of the list.
  4. Click Save.

Scenario 2: Duplicating Payment Sequence from Android to iOS​

If you’ve set a custom sequence on Android and want the same order on iOS:

  1. Click on Duplicate Sequence.
  2. Set Duplicate Sequence from to "Android."
  3. Select "iOS" under Duplicate Sequence in.
  4. Click Proceed and then Save.

Scenario 3: Reordering Banks Under Net Banking​

To prioritize ICICI Bank and HDFC Bank for Net Banking:

  1. Go to Net Banking under the chosen Business Unit and Device.
  2. Drag "ICICI Bank" and "HDFC Bank" to the top positions.
  3. Click Save.

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