Nykaa SPF Policy

It is the Seller Protection Fund policy. This document contains the SOP, Policies and Dispute Resolution Matrix for all types of RTV (Non-delivered returns or RTO and Delivered returns or DTO)

By going through this we can understand when the seller needs to raise a claim with the marketplace, the process of raising it, timelines for payouts and tracking the claim.

For more information, refer to the following: Nykaa dispute resolution matrix