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Frequently Asked Questions

Product Listing​

These are the most commonly asked FAQs regarding product listing on Nykaa. They are divided into 3 categories as shown below.

Product Creation FAQs
What are the requirements for creating a product catalog?
  • Gather all your product data.
    • Start with gathering product information such as Product name, Variation details, Size, Color, Material, Dimensions, HSN, barcode, and Price.
    • All product images must be professional photoshoots and keep the image as per Nykaa Image Guidelines
    • Keep the inventory/stock information for the products
    • Blue cells: Blue cells have to be mandatorily filled by you or else your listing will be marked as 'Failed'
    What are the Image guidelines for Nykaa?

  • Image size must be between 500Kb to 1MB, resolution should be greater than 72dpi and aspect ratio should be maintained at 3:4

    • What are the minimum number of images allowed by Nykaa?
  • 5 images from different angles
    • What is the image dimension supported by Nykaa?
  • Image size: 500kb to 1 MB. Image dimensions: 1500 x 2000 or more. Image resolution: 72dpi or more. Aspect Ratio should be maintained as 3:4
    • How to upload the image on Nykaa?
  • We can upload the images by adding the image URLs on the Nykaa template.
    • How to do bulk listing on Nykaa?
    Step 1
    • You need to ask your account manager for Catalog Template
    • You will receive the sheet on mail
    Step 2
    • Prepare your bulk Excel file with attributes
    Step 3
    • Once the sheet is ready, please send it to the account manager, they will check and upload it for cataloging.
    Step 4
    • If is there any error in the file, the account manager will let you know about that error and, you need to correct that error.
    How to create product variants?
  • If you have 2 or more variants of the same product, you have to create a separate listing for each. This means you have to fill out the rows similarly for each variant of a product, with separate Seller SKU ID etc. Each product variant or a listing has a unique Nykaa Serial Number and Nykaa Product Link.
    • How many variation types are supported by Nykaa?
  • Variation themes differ by category, so you'll need to download the respective category templates and choose a Variety of themes from the dropdown list
    • How can I contact seller support?
  • You need to contact your account manager. Email them about your query.
    • Can we create a duplicate product listing on Nykaa?
  • Nykaa does not support duplicate listing, If you have multiple identical units of the same product, use the quantity field.
    • How to register the brand on Nykaa?

    Nykaa Seller Registration follow step by step

    Register on

  • Documents Required for Nykaa Seller Registration
  • The process is divided into 2 phases.
  • For initial discussions, please keep the following documents handy:
    • Trademark Certificate for Brand Owners / Brand Authorization Letter for Distributors
    • Legal Metrology Certificate
  • To finalize the registration, the following documents will be required:
  • If you are an Indian Brand:
    • Trademark Certificate for Brand Owners / Brand Authorization Letter for Distributors
    • Legal Metrology Certificate
    • FDA license (not required in case of tools and appliances)
    • FSSAI (for consumables)
  • If you are an Imported Brand:
    • Brand Authorization Letter
    • IEC
    • Form 43 (not required in case of tools and appliances)
    • Legal Metrology Certificate
    • FSSAI (for consumables)
    Is there any way to list a product if a similar product is already listed on Nykaa?
  • Nykaa does not support a similar product listing for another seller.
    • Can I change my SKU ID provided for a listing?
  • No, once you have provided an SKU ID for a listing you will not be allowed to change it. Hence, please be sure that you are doing this without any errors
    • Details

    What is fulfillment type? On Nykaa, you can sell your products from various fulfillment modes.

    Refer link

  • Dropship: In orders, there are 3 tabs to show the stages of order processing.
    • Confirmed: Confirmed tab here shows the orders which are confirmed to be drop shipped, seller can generate invoices from here and can also reject one or more orders from the listing displayed. Once a user selects a line to print the invoice, the following screen will appear which will ask for confirmation if the invoice status is correct. The information that is typically generated once the print invoice is pressed is Invoice No., Identification of the transporter and the generation of AWB Number.
    • Ready to be Shipped: All the ready to be shipped orders of drop shipping mode gets listed here. From here the seller can schedule pickup, mark the orders as shipped, print invoices and shipping label as well.
    • Shipped: The Shipped tab will display all the Shipped orders along with their order number and shipping related details.
  • Fulfilled By 3PL (one ship): This refers to fulfillment of the order by 3rd party Logistics. Here the inventory lies with any third party logistics company’s warehouse and the order is fulfilled by the 3PL here. The order stages are:
    • Confirmed
    • Pickup Ready
    • Pickup Confirmed
    • Shipped
    • Disputed - A Regional Distributer (RD) plays an important role in case of One Ship.The below figure shows the work flow in the “One Ship” Mode.
  • Ship via FC: Here is the shipment via Fulfillment Carrier option where the order gets sent via FC. This mode displays the list of order fulfilled by FC along with the order image, order number, customer details, Sku Code, Status and much more.
  • Vendor Self Delivery:Vendor Self Delivery mode is similar to a Drop Ship model with the exception that in this mode the transporter is decided by the seller itself and there is no intervention from the Marketplace player w.r.t. selection of transporter. The seller has to track and update the status of the orders all by himself as the trading API’s does not work in this mode.
  • The order stages are:
    • In-Transit
    • Delivered
    • RTO
    • RTO Delivered - On selecting an order and clicking on the “generate invoice” button, the following screen will appear which will help select a transporter from the drop down list and the system will prompt to enter the AWB number.
    Can I as a seller select any fulfillment types for my listing?
  • Yes, But you need to select that one in which you get orders frequently.
    • What is shipping provider? What value can I choose for my listings?
  • Once you get orders they need to be delivered to the Nykaa warehouse or as per your preferred fulfillment service. The deliveries are mostly handled by Nykaa and in some cases, they can be done by the seller. If you wish to get your deliveries done by Nykaa select the option 'Dropship'. In case you wish to do deliveries yourself, you can select 'Vendor Self Delivery'.
    • What is HSN code and GST Tax Rate? Where are the used?
  • HSN and GST tax rate help us understand the tax slab in which your product is sold. This helps us to generate appropriate invoice on your behalf for the customer. Selecting the rights GST and HSN code for your listing is your responsibility
    • What is 'Nykaa Lux' listing?
  • Nykaa identifies its best customers as Nykaa Lux customers. These customers have a higher conversion and shop more on the website/app. By making your listing a 'Lux Listing' you offer these customers free shipping for the listing. Non-Plus customers will continue to see the shipping rate put by you.
    • Product Updation FAQs
    How to download the existing sku data in Nykaa

    In the Seller portal, click on SKU then click on

    SKU List

  • Then click on search button
  • Click on Download button and Select range which you want to download, then click on ok.
    • How to add new variants for existing products?
  • Nykaa does not allow for the creation of a variant of an existing product, we need to create it at the time of creating catalog sheet.
    • How to delete the variants for existing products?
  • Nykaa does not allow to delete variations for existing products, we need to deactivate that product listing
    • How to add/update image for existing products?
  • You can put the image url in the in Nykaa templates for existing sku save the sheet and upload on seller panel via Upload your Product Catalog Upload
    • Common Errors while Listing
    Details

    What are the common error types Generally, the seller will fill the template and send it to the account manager. They will upload it onto the panel. If a common error occurs then, the account manager will try to resolve it at their level, if any data or information needed from the seller, they will contact via email.


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