Trace Inventory in Tata CLiQ

To trace the inventory pushed to Tata CLiQ Marketplace, we will need to check the following details;

Inventory Flow between Fynd & the Brand

In order to debug the correctness of inventory in Seller system and Fynd Platform first check if the inventory for that particular SKU and Store has been pushed from the Seller’s POS or ERP system and is being consumed correctly by the Fynd Platform.

In an event where there is a mismatch in inventory between the Seller system and the Fynd Platform.

• Raise a case with appropriate details to [email protected]

If the inventory is matching then proceed as follows:

Catalog Creation

1. Navigate to Platform.fynd.com.

2. Once you’re logged in, click on Products.

Figure 1: Select Products

3. Enter the SKU/Seller Identifier in the search box to check if the SKU is cataloged.

Figure 2: Enter EAN/SKU

4. If the SKU is cataloged then you’ll see that in the search result.

5. If the search result doesn’t return a value then the product needs to be cataloged on Fynd. Refer to the tutorial on Cataloging products on Fynd Platform.

Inventory Consumption at Fynd

In this section, we will verify if the inventory that is consumed by Fynd against the cataloged SKU is correct or not. In other words, we will check if the inventory consumed by Fynd matches the raw inventory in the Seller system.

1. Click on the dropdown and select Edit Inventory.

Figure 3: Edit Inventory

2. You can check the specific store code in the search box.

Figure 4a: Enter Store Code

Figure 4b: Enter Store Code

3. Check if the ‘Sellable Quantity’ field for the quantity consumed by Fynd is the same as the raw inventory on the seller’s side.

4. If there is a mismatch in the inventory then you should reach out to Fynd Platform Support to investigate the case.

Marketplace Catalog Mapping

1. On the Fynd Platform home page, click on Extensions and select ‘Tata CLiQ’.

Figure 5: Select Tata CLiQ

2. Click Products.

Figure 6: Click Products

3. Enter the SKU/Seller Identifier in the search box.

Figure 7: Enter SKU

4. If the relevant Tata CLiQ SKU is added and the status is ‘active’ then the mapping is complete.

note

If the Tata CLiQ SKU denotes that the mapping is not complete then it needs to be uploaded and mapped. If the status is ‘inactive’ then it means that the mapping is not complete and the inventory push is incomplete.

Inventory Push

Here we will be checking if the inventory is pushed correctly from Fynd to Tata CLiQ.

1. Click on Manual Sync on the Tata CLiQ homepage.

Figure 8: Manual Sync

2. Click on Trace Product and enter the SKU/Seller Identifier in the search box and click Get Logs.

Figure 9: Get Logs

3. In the quantity tab you can check whether the relevant quantity for SKU x Store is as per the Raw file.

note

If you’re not able to see the output files, contact the Growth Manager/ Inventory POC at Fynd via email.

4. If the quantity is the same as per the Raw file then the inventory is successfully pushed from Fynd and now needs to be checked on the Tata CLiQ Seller Panel.

Tata CLiQ Inventory Status

1. Login to your Tata CLiQ seller panel and select Inventory and Price Management.

Figure 10: Inventory & Price Management

2. Select Price and Inventory Management.

Figure 11: Price & Inventory Management

3. Select the Slave Code in the field from the list of available options.

Figure 12: Select Slave Code

4. Select a sub-category if applicable and click Search.

Figure 13: Select Sub-Category

5. Download the generated file.

Figure 14: Download File

6. You will need to check if the listing ID is present in the downloaded file, if it is present then you can compare the ‘stock’ column against the store x SKU.

7. If the listing ID is not present then it will have to be created.

tip

If the inventory is present, it means the inventory is successfully pushed to Tata CLiQ from Fynd, if it is not visible on the website, there must be some issue with Catalog, contact your marketplace POC for the relevant query.

caution

If the inventory is not present in that particular store, then store mapping needs to be checked between Tata CLiQ & Fynd.