Trace Inventory in Nykaa

To trace the inventory pushed to Nykaa, we will need to check the following details;

Inventory Flow between Fynd & the Brand

In order to debug the correctness of inventory in the Seller system and Fynd Platform first check if the inventory for that particular SKU and Store has been pushed from the Seller’s POS or ERP system and is being consumed correctly by Fynd Platform.

In an event where there is a mismatch in inventory between the Seller system and Fynd Platform.

• Raise a case with appropriate details to [email protected]

If the inventory is matching then proceed as follows:

Catalog Creation

1. Navigate to Platform.fynd.com.

2. Once you’re logged in, click on Products.

Figure 1: Select Products

3. Enter the SKU/Seller Identifier in the search box to check if the SKU is cataloged.

Figure 2: Enter EAN/SKU

4. If the SKU is cataloged then you’ll see that in the search result.

5. If the search result doesn’t return a value then the product needs to be cataloged on Fynd. Refer to the tutorial on Cataloging products on Fynd Platform.

Inventory Consumption at Fynd

In this section, we will verify if the inventory that is consumed by Fynd against the cataloged SKU is correct or not. In other words, we will check if the inventory consumed by Fynd matches the raw inventory in the Seller system.

1. Click on the dropdown and select Edit Inventory.

Figure 3: Edit Inventory

2. You can check the specific store code in the search box.

Figure 4a: Select Store Code

Figure 4b: Select Store Code

3. Check if the ‘Sellable Quantity’ field for the quantity consumed by Fynd is the same as the raw inventory on the seller’s side.

4. If there is a mismatch in the inventory then you should reach out to Fynd Platform support to investigate the case.

Marketplace Catalog Mapping

1. On the Fynd Platform home page, click on Extensions and select ‘Nykaa Fashion’ or ‘Nykaa’.

Figure 5: Nykaa Fashion

2. Click Products.

Figure 6: Click Products

3. Enter the SKU/Seller Identifier in the search box.

Figure 7: Enter SKU

4. If the relevant Nykaa/Nykaa Fashion SKU is added and the status is ‘active’ then the mapping is complete.

note

If the Nykaa/Nykaa Fashion SKU denotes that the mapping is not complete then it needs to be uploaded and mapped. If the status is ‘inactive’ then it means that the mapping is not complete and the inventory push is incomplete.

Inventory Push

Here we will be checking if the inventory is pushed correctly from Fynd to Nykaa.

1. Click on Manual Sync on the Nykaa Fashion homepage.

Figure 8: Manual Sync

2. Click on Trace Product and enter the SKU/Seller Identifier in the search box and click Get Logs.

Figure 9: Get Logs

3. In the quantity tab you can check whether the relevant quantity for SKU x Store is as per the Raw file.

note

If you’re not able to see the output files, contact the Growth Manager/ Inventory POC at Fynd via email.

4. If the quantity is the same as per the Raw file then the inventory is successfully pushed from Fynd and needs to be checked on the Nykaa Seller Panel

Nykaa Inventory Status

You’ll need to check with the Nykaa team to get the inventory data.

tip

If the inventory is present, it denotes inventory is successfully pushed to Nykaa from Fynd, if it is not visible on the website, there must be some issue with Catalog, contact your marketplace POC for the relevant query.

caution

If the inventory is not present in that particular store, then store mapping needs to be checked between Nykaa & Fynd.