Store Training Process
Training support
Please contact our Training Team for queries related to training and Order Management System.
| Level | Mode | Email id |
|---|---|---|
| L1 | Training team | opstraining@gofynd.com |
| L2 | Yesudas Ganupatti | yesudasg@gofynd.com |
| L4 | Rohit Yadav | rohityadav@gofynd.com |
Training is essential to deliver great customer experiences. We have designed our store training process in a way that increases efficiency and enables you to activate stores at scale. This section provides information on requesting store training and an overview of our training process.
Pre-requisites
To raise a training request, ensure that the below conditions are met:
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Ensure Company, Brand, CB tag and Stores are verified on Fynd Platform.
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Stores (fulfilling stores) have been updated.
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Packaging types and quantity for each store is known.
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Mode_of_payment is configured for respective channels, e.g., FY_MYNTRA, FY_AMAZON, FYND,etc on store POS.
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Brand POC contact details have been updated.
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POC is available to ensure store attendance during training.
If the above conditions are met, please raise a request for training.
The stores should be verified on Fynd Platform to be eligible for training.
Raising a Training Request
Raise a request for training by filling this form: https://bit.ly/2VKbDiJ
Store Training
Store Training consists of 2 functions - Fulfilling and Ordering. Our team ensures that the below actions are taken to complete the training.
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Fulfilling Store - In case of a fulfilling store, our training team ensures the following:
- Packaging material is available at the store to begin training.
- Store Credentials have been created for the Fynd Order Management System.
- Store Training and Verification is completed during the training.
- Training materials and store credentials are sent to the fulfilling store once training is completed.
- Store is activated on Fynd Platform to serve as a Fulfilling location.
- In case of any errors while creating store credentials, please reach out to us at opstraining@gofynd.com
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Ordering Store: In case of an ordering store, if all the prerequisites (Section 5.2) have been met, training is scheduled and completed.
Training Timelines
| Ordering Stores lined up in one slot | 40 mins |
|---|---|
| Fulfilling Stores training time | 30 to 45 mins |
| Time taken per training slot for Ordering and Fulfillment | 2 hours |
| Ordering and Fulfilling stores trained in one slot | 6 |
| Number of trainers | 1 |