FAQ

How to access on Fynd Platform

1. Platform Panel
2. Sales Channel (select application)
3. Settings
4. Policy
5. FAQ

Introduction

In this section, you can address the most common queries from your customers by providing answers.

Figure 1: FAQ - Main Screen

Create an FAQ group

1. Click on Create, as shown in fig. 1

Figure 2: Create an FAQ Group

Figure 3: Your new FAQ Group

2. Click on the newly created FAQ group, as highlighted in fig. 3

3. You will get an empty FAQ group. Click on Create as shown below.

Figure 4: Create an FAQ

4. Fill the following options

   • Slug - A ‘slug' is the part that comes at the very end of a URL, and refers to a specific page or a post.
   • Question - The question which you want to address.
   • Answer - The reply to the above query. It should be written in Markdown.

   

   Figure 5: Create an FAQ
   

   

   Figure 6: Create an FAQ
   

5. Click on Save.

Figure 7: Your 1st FAQ in the group

6. Similarly, you can continue creating more questions by clicking Create.

Figure 8: Coupon FAQs

7. If required, you can re-order the questions in your group, as shown below.

Figure 9: Reorder FAQ

8. View the final result that will be visible to your users.

Figure 10: Final Result