Example - Credit and Debit of Reward Points

Scenario 1

Customer has 500 reward points, and an order discount is configured by you so that the customer can get 10% off (upto ₹50) on the order value by using some of the reward points.

Figure 1: Order Discount Configuration

Walkthrough

Customer utilises 50 reward points while placing an order.

Figure 2: Reward Points Applied To Cart

The customer manages to place the order successfully.

Figure 3: Order Placed Screen

50 reward points get deducted from the points accumulated by the customer.

Figure 4: Reward Points Screen (Points Deducted)

But the order gets cancelled due to some reason.

Figure 5: My Orders Page

50 reward points get credited back to the customer.

Figure 6: Reward Points Screen (Points Refunded)

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Scenario 2

Customer has 500 reward points, and an order reward is configured by you that grants 25 reward points to the customer when the order is successfully delivered. Moreover, you have configured an order discount too so that the customer can get 10% off (upto ₹50) on the order value by using some of the reward points.

Figure 7a: Configuration To Earn Points On Every Order

Figure 7b: Order Discount Configuration

Walkthrough

Customer utilises 50 reward points while placing an order.

Figure 8: Reward Points Applied To Cart

After the order is successfully placed, 50 reward points get deducted from the points accumulated by the customer.

Figure 9: Reward Points Screen (Points Deducted)

The order gets delivered to the customer.

Figure 10: My Orders Page (Order Delivered)

25 reward points is credited to the customer.

Figure 11: Reward Points Screen (Points Earned)

But the customer returns the order due to some reason.

Figure 12: My Orders Page (Order Returned)

50 reward points get credited back to the customer. However, the 25 reward points is not recovered from the customer. The customer gets to keep the reward points earned.

Figure 13: Reward Points Screen (Points Refunded)

Conditions for refund of points

If a customer has utilised his reward points while placing an order, it will get credited back to the customer only when the shipment status is either of the following:

• "return_accepted"
• "cancelled_fynd"
• "return_bag_delivered"