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Take Feedback

How to access on Fynd Platform

Introduction#

This section is for the customers to rate and provide an overall feedback for the sales channel.

Main Screen#

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Figure 1: Feedback - Main Screen

  • Application - Configure the review settings to acquire customer rating and feedback for the application.
  • Seller - Configure the review settings to acquire customer rating and feedback for the seller.
  • Order Placed - Configure the review settings to acquire customer rating and feedback for the placed orders.
  • Product - Configure the review settings to acquire customer rating and feedback for a product.
  • Order Delivered - Configure the review settings to acquire customer rating and feedback after the delivery of the product.

Feedback Settings#

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Figure 2: Feedback Settings

  • Rating - Enabling this allows you to set the attributes and questions for the feedback.
  • Attributes - Here you can choose which attribute(s) you want the feedback on. You can select from experience, quality, fitting, packaging, quality, communication, as described and value for money.
  • Questions - Here you can set any additional questions that you want to ask the customers so that they can elaborate on their ratings.
  • Review - Enabling this allows the customers to attach media and votes in their feedback.
  • Allow Media - You can enable this to allow images and/or videos in the review. You can determine the size and count for the media files per review.
  • Allow Votes - This allows the users to vote on the existing reviews written by other customers.
  • Enabled - This allows for the feedback to be enabled or disabled.