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Reports

How to access on Fynd Platform
  1. Platform Panel
  2. Sales Channel (select application)
  3. Communication
  4. Reports

Introduction​

This section is for tracking the delivery of all the communication messages. View the reports of all the email and SMS sent to the customers. By using filters, you can search any message through its date, template name and also check its status.

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Figure 1: Reports - Main Screen

Search Report​

note

Click Search to view report once you have selected one or more filtering options.

You can search a report by any of the following:

Search Type​

  • SMS - Upon selecting this option from the dropdown, a Phone filter will appear. Search a report by entering the phone number to which an event response (message) was sent.
  • Email - Upon selecting this option from the dropdown, a Email filter will appear. Search a report by entering the email ID to which an event response (message) was sent.
  • Identifier - Upon selecting this option from the dropdown, an Identifier filter will appear. This identifier is technically useful to query the database that handles the SMS and email communication.

Status​

You can filter reports based on the status of event response: Success or Error.

Select Date Range​

Choose a date range to filter reports. Here, you can view reports for maximum of three days.

Search Entity​

  • Template - Upon selecting this option from the dropdown, you can search a report by entering the event for which the response was triggered. For e.g., placed-event, refund_initiated-event, etc. For a list of events, visit Events and Responses.
  • Campaign - Upon selecting this option from the dropdown, you can search a report by selecting the campaign for which the response was triggered.
  • Job ID - It is the unique ID that gets generated when you run a campaign. You will find this in campaign analytics. Upon selecting this option from the dropdown, you can search a report by entering a job ID of a campaign for which the response was triggered.

View Report​

The reports can be viewed in a JSON format.

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Figure 2: Email Log

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Figure 3: SMS Log