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Events

Introduction#

Use this section for configuring an Email or SMS response to the customer, with the help of templates. Send intimations on events such as new user signup or login, for providing order updates, and for notifying returns and refunds.

How to access on Fynd Platform

Main Screen#

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Figure 1: Events - Main Screen

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Figure 2: Events - Main Screen Intro

In this document, you will learn more about:


Events and Responses#

Events subscription is a method of sending a response to the customer when a particular action takes place. Actions like signup, login, invite, order placement, order delivery, order cancellation, refund, and many more are known as events.

SMS and Email are its corresponding responses and when any of these events occur, a response is sent to the user.

Signup & Login

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Figure 3a: Signup & Login Events

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Figure 3b: Signup & Login Events

  • Invite Event - Inviting users as staff in your application via email and SMS.
  • Verify Email - Verifying email ID of users, who recently created an account.
  • Verify OTP - Verifying email ID and phone number of users, via a One-Time-Password.
  • Send OTP - Sending a One-Time-Password to the users for verifying phone number.
  • Reset Password - Sending it to users, who have forgotten their password and wish to reset it.

Order Processing

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Figure 4a: Order Processing Events

  • Online order placed - Notifying the customer that their order is successfully placed.
  • Pick at store order placed - Notifying the customer that their order to be picked up at the store is sucessfully placed.
  • Arrived at store - Notifying the customer that their requested order has arrived at the store.

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Figure 4b: Order Processing Events

  • Packed - Notifying the customer that their requested order is being dispatched to a store.
  • Picked - Notifying the customer that their requested order has been dispatched from the store.
  • Lost - Notifying the customer that their requested order has been lost by our delivery partner.

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Figure 4c: Order Processing Events

  • Arriving early SMS - Notifying the customer that their requested order will be arriving earlier than the expected date.
  • Delay delivery SMS - Notifying the customer that their requested order will be arriving later than the expected date.
  • Out for delivery - Notifying the customer that their order is out for delivery.

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Figure 4d: Order Processing Events

  • Handed over to customer - Informing the customer that their order is successfully handed over to them.
  • Delivered - Sending it to customer whose orders have been successfully delivered.

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Figure 4e: Order Processing Events

  • Out for pickup - Inform the customer that an executive will soon collect their rejected items.
  • Return Dp out for pickup - Informing the customer to keep the product ready for pickup by the executive.

Order Cancellation

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Figure 5a: Order Cancellation Events

  • Cancelled by customer - Notifying the customer who cancelled their orders.
  • Cancelled by admin - Conveying to the customer that their ordered item is currently unavailable.

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Figure 5b: Order Cancellation Events

  • Rejected by customer - Convey that the customer has refused to receive the ordered item.
  • Delivery attempt failed - Notifying the customer that the delivery attempt was unsuccessful.

Order Return

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Figure 6a: Order Return Events

  • Initiated - Notify the customer that the returning process of an item has been initiated.
  • Accepted - Notify the customer that their returned item has been accepted.

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Figure 6b: Order Return Events

  • Request cancelled - In case a customer requests for a return and later cancels it.
  • Bag picked up by delivery partner - Convey that an executive has received the returned item from the customer.
  • Return bag picked - Notify the customer that the return item has been picked up by an executive.

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Figure 6c: Order Return Events

  • Not accepted - Notify the customer that their returned item has not been accepted.
  • Order returning to origin - Notify the customer that their returned item was not successfully delivered and will be returning back to origin.

Order Refund

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Figure 7: Order Refund Events

  • Initiated - Notify the customers that a refund is initiated on their returned items.
  • Completed - Inform the customers that their paid amount is successfully refunded.

Rewards

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Figure 8: Rewards

  • Referrer - Notify the customer that their referred friend has successfully signed up.
  • Referred friend - Notifying the customer that they have earned points for signing up through referral invite.

Enable or Disable a Response#

You can enable/disable a response for any event by using the toggle button. Let's take the following example.

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Figure 9: Enabling and disabling responses

note

For some events, the response can be SMS, Email or both.


Choosing a Template#

You can choose between a default system template or a new customized template, from the drop-down list.

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Figure 10: Choosing a template

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Figure 11: Preview the response

In the above example, if a user invites someone, he or she will get an invite mail whose content has been written in the selected template.

Learn more about system templates and custom templates in the next 2 sections: Email and SMS